K& H Sales is one of Northern California's leading distributors of industrial tools and supplies, with a vast inventory of cutting tools, abrasives, fasteners, and similar items. For over 10 years, K & H had relied on the same information system for order entry, inventory, purchasing, and shipping.. But that system was proving to be slow, was quickly running out of space, and was not Y2K compliant. Also, same day order fulfillment needed to be more reliable and efficient. After consulting with several vendors, K & H found that Circa could best address their problems and offer superior solutions.


"Circa came highly recommended, offering an overall Enterprise Solution for our fast-paced distribution environment," says Gary Walker, Vice President of K&H Sales. "We wanted to achieve better control of inventory, faster processing, and tighter cost control in our distribution areas. Circa sat down with us, got to know our business, and identified our needs and concerns, especially for ease of use.


"The solution Circa provided positioned us well for today's business environment as well as for the future. Since the upgrade path is critical to the future growth and capabilities of K&H, it was best to choose a company with whom we had a established relationship.


"We heard horror stories about companies having lots of downtime during installation, and employees struggling to understand the new system. Fortunately, we never experienced any of these problems. There was never a time during installation that our shipping was affected. Our employees received the kind of training that provided a strong foundation and competence with the Circa system almost from the day they used it.


"The high-quality relationship and rapport we were able to develop with Circa could not have been predicted. Knowing that the support we needed was there when we needed it helped us to rest assured that we had chosen the right company with the right solution for us. Circa was, and still is, committed to the success of our partnership.