Why do your customers choose to do business with you? At CIRCA, the overwhelming response from our satisfied clients is our World Class Customer Service and Support. CIRCA delivers the software tools to organizations affording them the same opportunity to satisfy, and keep, customers in the competitive marketplace we share.

Since World Class service is our standard, our products are tools to increase sales and avoid costly mistakes typically associated with supplying products. Our systems help you meet your customer's expectations by keeping promises you make. If you view Customer Service as a mission critical task in your company, imagine:

• A paperless environment for your sales staff, where customer orders can be entered from the client's office, by fax, by phone, with EDI, all without data entry.
   
• Products cross-referenced for ease of identification, suggested substitution for stock outages or revision level changes.
   
• Making a commitment for delivery, at the time the order is taken, and having the confidence to know you'll keep that commitment. At the same time, you can approve credit and order acceptance.
   
• With the entry of the customer order, launching the appropriate orders with Purchasing and Manufacturing, enabling the fulfillment process to begin immedi ately..in a single transaction.
   
• Increasing sales and sales productivity with historical product information andbuying trend analysis by account each time you are in contact with a client. Having this type of tool at your fingertips with every contact creates a superior level of customer service and improves loyalty from your accounts.

Interdepartmental communication alerting users of required action on critical orders through Decision Queue systems. Powerful and resource sensitive, Decision Queue building blocks develop a link between departments for expeditious handling of customer requirements.

     Our client's success is critical to our business. With software that helps manage costs, streamlines the workload, and sustains sales growth, CIRCA can be part of your success.

     As an order is placed, the planning function determines its category: buy, build or assemble.

System features include:

• For purchase items, direct vendor ordering allows purchase order creation at your vendor site. The system creates shipping documents once the vendor has satisfied the requirement and the completed purchase order information has been updated.
   
• Vendor invoice generation and vouchered receipts, updating on-order inventory and purchase order files can also occur.
   
• Unit of measure translation for multiple operations; for example, Sell in Eaches, Stock in Cases, Receive in Pallets.